Support is staffed around the clock, every day of the week. Pick whichever channel you already have open; all of them reach the same team.
Live chat
The chat bubble in the corner of every page on this site opens a direct conversation with support. It is the quickest route while you are on the site, and the conversation stays in the window while you browse.
Telegram
Open aliastream.com/telegram to start a Telegram conversation with support. Telegram is the best choice if you want the conversation kept on your phone, or if WhatsApp is blocked where you live.
Open aliastream.com/whatsapp to message support on WhatsApp. If the link does not open for you, WhatsApp may be restricted on your network; use Telegram or the live chat instead.
contact us on live chat section;
Hours
24 hours a day, 7 days a week, including weekends and holidays. Chat and messenger replies are usually within minutes; overnight and at peak times it can take longer.
What to include in your message
- The email address or username on your account.
- The device and app you are using (for example, a Samsung TV with IPTV Smarters Pro, or a Firestick with TiviMate).
- What you see: an error message, a channel that will not open, buffering, or a login that is refused.
- Roughly when it started, and whether other channels or devices are affected.
Bought a plan but no email has arrived? Check your Spam, Junk and Promotions folders first; the login is sent from [email protected]. If it is still missing after 15 minutes, message us and we will resend it.
Looking for prices instead? See the plans and pricing page.